it's true how the tone of one's speech can be potentially fatal if not related appropriately to the person you are communicating with.
that's when a break down occur.
especially when one party has experienced the other party negatively before.
misinterpretation creeps in and become a feature of the conversation between the 2.
it's scary to see something like this happening right before your eyes and yet can do nothing about.
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speaking in layman's term...
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